Refund policy

REFUND AND RETURN POLICY
Last updated: 09/23/2026
At CHARLES ANTHONY HSIEH, customer satisfaction is our priority.
Returns
We accept returns within 30 days after delivery.
To be eligible for a return:
Items must be unused
Items must be in original packaging
Items must include all original tags
Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
Used products
Clearance items
Gift cards
Personalized products
Return Process
To request a return, please contact us at:
Email:
pialak495@outlook.com
Please include:
Order number
Product name
Reason for return
Photos (if applicable)
Do not send items back before receiving return instructions.
Refunds
Once we receive and inspect your return, we will notify you regarding your refund status.
Approved refunds will be processed to your original payment method within 5-10 business days.
Exchanges
We currently support exchanges depending on product availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
We will review the issue and provide an appropriate solution.
Contact Us
Email:
pialak495@outlook.com